Frequently Asked Questions
Everything you need to know about shopping at Cubelelo
What are the available payment options?
We accept a wide range of payment methods including Credit/Debit Cards, Net Banking, UPI, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How long does it take to deliver my order?
Orders are typically dispatched within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days. You will receive a tracking link via email once your order is shipped.
What is your return and exchange policy?
We offer a 7-day return policy for products that are received in a damaged or defective state. Please ensure the product is unused and in its original packaging to be eligible for an exchange or refund.
Are the products sold on Cubelelo authentic?
Yes, we pride ourselves on being India's leading puzzle store. We source all our products directly from reputable global brands to ensure 100% authenticity and high quality.
Do you offer international shipping?
Currently, we primarily ship within India. However, for bulk international inquiries, you can reach out to our customer support team to discuss specific shipping arrangements and costs.
Can I cancel my order after it has been placed?
You can cancel your order as long as it has not been dispatched from our warehouse. Once the status changes to 'Shipped', the order cannot be canceled, but you may initiate a return upon delivery.